Terms of Use & Privacy Policy
Terms of Use
Last Updated: April 24, 2025
1. Acceptance of Terms
By accessing and using the SceneIQRewards loyalty program (the "Service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Service.
2. Program Eligibility
The SceneIQRewards loyalty program is open to individuals who are 18 years of age or older. Membership is free and voluntary. We reserve the right to refuse service to anyone for any reason at any time.
3. Membership
Your membership is personal to you and cannot be transferred, assigned, or shared with others. You are responsible for maintaining the confidentiality of your account information.
4. Earning and Redeeming Points
Members earn points through eligible purchases and promotional activities. Points have no cash value and can only be redeemed for rewards offered by SceneIQRewards. Points may expire according to the program rules. We reserve the right to modify the point structure, redemption options, and expiration policies at any time.
5. Communications
By joining the program, you consent to receive communications from us, including promotional offers, updates, and program information. You may opt out of marketing communications at any time.
6. SMS Messaging and Carrier Compliance
By enrolling in the SceneIQRewards program or providing your mobile phone number through any campaign, raffle, or registration form, you expressly consent to receive automated promotional SMS messages from SceneIQRewards and the participating business you enrolled with. These messages may include reward updates, redemption codes, campaign alerts, and raffle notifications.
SceneIQRewards uses 10DLC (10-digit long code) messaging to comply with U.S. carrier requirements. All SMS campaigns are registered and approved under the A2P 10DLC framework. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan.
You may opt out of receiving SMS messages at any time by replying "STOP." To receive assistance or customer support via SMS, reply "HELP." Your opt-out request will be honored immediately, and you will not receive further SMS messages unless you re-enroll or provide renewed consent.
We do not sell or share your phone number with third parties for marketing purposes. All SMS data is processed in accordance with our Privacy Policy and applicable laws, including the Telephone Consumer Protection Act (TCPA).
7. Program Modifications
We reserve the right to modify, suspend, or terminate the loyalty program or any aspect of it at any time. We will make reasonable efforts to notify members of significant changes.
8. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
9. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Service.
Privacy Policy
Last Updated: April 24, 2025
1. Information We Collect
We collect information you provide directly to us when you register for the loyalty program, including your name, phone number, email address, and demographic information. We also collect information about your interactions with our Service, including transaction history and reward redemptions.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and provide the features and functionality of the Service
- Process your transactions and manage your account
- Communicate with you about promotions, rewards, upcoming events, and other news
- Analyze usage patterns and improve our service
- Personalize your experience and deliver content relevant to your interests
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- With vendors, consultants, and service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
- To protect the rights, property, and safety of SceneIQRewards, our customers, or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
4. Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing of your information. To exercise these rights, please contact us using the information provided below.
6. Data Retention
We will retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
9. Contact Us
If you have any questions about these Terms of Use or Privacy Policy, please contact us at support@sceneiqrewards.com.